RETURNS / EXCHANGES / CANCELLATIONS
Do We Accept Returns?
Yes! We do accept returns within the first 30 days for non- special ordered products. Products outside of 30 days from receiving your item are ineligible for a refund or exchange. We do not accept returns on custom parts (lens etching, custom or prebuilt headlights, tail lights etc. or any items in our Special order category. Our standard products restocking fee is outlined below.
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Please be advised the original shipping cost (paid or unpaid) will also be deducted from the refundable amount. If the provided RMA number is not clearly marked on the outside of the box it will be refused. We are not responsible for return shipping unless the return is required due to our mistake, in which case we will provide a pre-paid shipping label.
Who Pays For The Shipping On Returns?
The customer is responsible for both initial shipping cost and the return shipping cost. However, if the exchange is necessary because of our error, we will cover all shipping charges involved. Free shipping promotions are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange you may not qualify for free shipping on the new order.
Can I Cancel My Order?
The period to cancel your order is at most 1 hour from the time of submission. After that time your order has begun processing and we are unable to cancel it even by calling in. Any Special Orders including custom headlight light builds, custom harness including headlight packages cannot be cancelled once processed, as they are started based your commitment to the purchase.
All orders that are marked shipped are also unable to cancel and will require contacting us.
Where Is My Refund?
Please allow 1-3 business days for your refund to be processed. If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is posted.
Is there a warranty for your products?
Self installed products are covered under a (1) Year Warranty (Unless other wise noted on the Product Listing) The warranty does not cover items that been modified or physically damaged. Installation error ( water damage, bent or damaged. It is recommended to mount all controllers and wiring away from excessive heat. If you are unsure how to install our products, please contact us with any questions and we are happy to try and help walk you through installation or guide you to one of our professional installers/dealers in your area. If you need to have parts replaced under warranty, please take photos of the issue or product. Your warranty request will be processed and answered through email.
How are warranty parts shipped.
Shipments of replacement parts past 30 days from the original order will be charged to the customer. Shipping with a minimum of $29.99 will be invoiced directly to the customer. If you are outside of the US, you will be required to pay only the shipping costs involved to deliver your replacement part. Some items might require a deposit fee to be charged prior to shipping the replacement. If you are a customer of one of our dealers, the dealer is responsible for the warranty replacement and should be contacted to handle the replacement directly. If you would like to request any other shipping method including UPS air or preferred carrier methods, you are responsible for all costs of that shipping method.
Does MHF ship worldwide?
Yes, we ship to every where in the world!. Shipping quotes will be provided during the checkout process after entering your address. Before you complete your order the website will display shipping options. All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost. We do offer an option with UPS called I-parcel. This will calculate your countries duties and taxes included with your shipping. We are not able to change customs or commnercial invoices with low declared or "gift" values.
TERMS & CONDITIONS
MHFautolighting is not responsible for any damage caused to your vehicle, or for any injury that may result due to modification and/or improper installation of any product's from our store. Please check with your local city/state/country guidelines and laws for operating products on public roads many of the products we sell are designed for off-road use only.